By shopping at smilinggecko.co.uk you acquire warranty and guarantee rights in accordance with the law.
The guarantee is usually provided by the manufacturer or distributor of the goods in question. The length of the guarantee period of your goods is indicated on the product card in our shop and/or in the documentation attached to the product. If a guarantee is granted, the liability towards the consumer (purchaser of the goods) is borne by the provider of the guarantee, known as the guarantor.
If you wish to exercise your rights under the guarantee, you should contact the guarantor directly; however, to make it easier for you to exercise your guarantee rights, we offer to act as an intermediary between you and the guarantor. To do this, please fill in the service form and send the product back to our address.